Shiping & Delivery Policy

Newtrition Plus (“we” and “us”) is the operator of (https://www.newtritionplus.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. The shipping experience for NEWTRITION PLUS is unique. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

For International buyers, we do not ship our products outisde India. For domestic buyers, orders are shipped through registered domestic courier companies and /or post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Newtrition Plus is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on or +91 81696 68909.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for the shipping cost to the customer.

Delivery Terms

4.1 Transit Time Domestically: In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally: Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

4.3 Dispatch Time: Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.4.4 Change Of Delivery Address
Address of delivery cannot be changed after the order is placed 4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. 4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications

5.1 Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

6.1 If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Duties & Taxes

7.1 GST
GST has already been applied to the price of the goods as displayed on the website 7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and The Newtrition Plus encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to The Newtrition Plus at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations

8.1 Orders once placed cannot be cancelled.

Process for parcel damaged in-transit

9.1 We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in transit

10.1 We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please submit an enquiry at NEWTRITION PLUS on info@newtriplus.com